Privacy Policy

Thank you for visiting www.trouvesolutions.com (the “Site”). Please take a moment to read this privacy policy, which is in accordance with the Electronic Communications and Transactions Act (No 36 of 2005), to familiarise yourself with how we collect and use your personal identifiable information. If you do not agree with this policy, we recommend that you do not continue using this Site and exit immediately.

This Site is owned and operated by the Trouve Solutions (Pty) Ltd (Trouve Solutions), whose head office is located at 7 Erasmus Road, Edenglen, Edenvale, South Africa, 1613. Trouve Solutions is a registered corporation in the Republic of South Africa with registration number 2019/046538/07.

This policy applies to all Trouve Solutions entities and/or divisions, but does not include any websites operated by associated companies/brands.

Personally Identifiable Information Collected by Trouve Solutions

Trouve Solutions may collect and store personally identifiable information about you if you voluntarily submit such information to Trouve Solutions. Personally identifiable information may include your name, email address, physical address and other information that specifically identifies you.

Privacy Notice

1. Trouve Solutions (Pty) Ltd (Trouve Solutions) provides this Privacy Policy to help you make an informed decision about whether to use or continue using the Trouve Solutions Site, Trouve Solutions Software and/or the Trouve Solutions Services. If you do not agree to our practices, please do not use the Trouve Solutions Site, the Trouve Solutions Software, or the Trouve Solutions Service.
2. This Privacy Policy is incorporated into and is subject to the Trouve Solutions Terms of Service. Your use of the Trouve Solutions Site, and the Trouve Solutions Service and any personal information you provide on the Trouve Solutions Site, or the Trouve Solutions Service remains subject to the terms of this Privacy Policy and our Terms of Service.
3. This Privacy Policy covers the treatment of user information, including personally identifying information, obtained by Trouve Solutions, including information obtained when you access the Trouve Solution Site, use the Trouve Solutions Service or any other software provided by Trouve Solutions.
4. This Privacy Policy does not apply to the practices of companies that Trouve Solutions does not own or control, or to individuals whom Trouve Solutions does not employ or manage, including any of the third parties to which Trouve Solutions may disclose user information as set forth in this Privacy Policy.
5. The purpose of this privacy statement is to set out how Trouve Solutions collects, uses, shares and otherwise processes your personal information when you use this Site, Trouve Solutions products or Services, or when you contact Trouve Solutions electronically.
6. Trouve Solutions may obtain the following types of information from or concerning you or your business, which may include information that can be used to identify you as specified below (“Personally Identifiable Information”):

1. • User Provided Information: You provide certain Personally Identifiable Information, such as your phone number, billing information (if applicable) and physical address to Trouve Solutions when choosing to participate in various uses of the Trouve Solutions Service.
   • Cookies Information: When you visit the Trouve Solutions Site, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser. Trouve Solutions uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser help file directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, the Trouve Solutions Site may not function properly if the ability to accept cookies is disabled.
   • Log File Information: When you use the Trouve Solutions Site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, one or more cookies that may uniquely identify your browser, your phone number, phone number you are requesting the status of and various status information. When you use the Trouve Solutions Service, our servers log certain general information about you.

7.     If you submit Personally Identifiable Information to us through the Trouve Solutions Site, or the Trouve Solutions Service, then we use your personal information to operate, maintain, and provide to you the features and functionality of the Trouve Solutions Site and the Trouve Solutions Service. You agree that we may process your personal information for all purposes that relate to the Site and the products, services, facilities, tools or utilities offered on the Site.

8. If you share your personal information with any third parties, we will not be responsible for any loss suffered by you, your dependents, your beneficiaries, spouse, or employees.
9. Where applicable and to the extent appropriate, you confirm that we may share your personal information within the Trouve Solutions group of companies for administration purposes and the provision of the Trouve Solutions Services and infrastructure.
10. You also confirm that we may share and combine all your personal information for any one or more of the aforementioned purposes to customise the Trouve Solutions Services to meet your needs.
11. By accepting this privacy statement, you authorise Trouve Solutions to obtain and share information about your creditworthiness with any credit bureau or credit provider’s industry association or industry body. This includes information about credit history, financial history, judgments, default history and sharing of information for purposes of risk analysis, tracing, and any related purposes.
12. You agree that we may transfer your personal information outside South Africa, provided that the country to which the information has been transferred is subject to similar data protection laws as the Protection of Personal Information Act 4 of 2013, and provided that such transfer is required for the performance of the Services we provide to you, for example if you give us an email address that is hosted outside South Africa; or to administer certain services, for example, cloud services. In addition, you confirm that we may transfer personal information across borders under the conditions set out by HubSpot and Google as our preferred tools. 
13. We do not use your phone number or other Personally Identifiable Information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may, however, use your phone number, or email address, if provided, without further consent for non-marketing or administrative purposes.
14. Please let us know if you do not wish to receive any direct electronic marketing from Trouve Solutions. Trouve Solutions will store your personal information for the purpose of actioning this request and shall action it as soon as reasonably possible.
15. Trouve Solutions values the information that you choose to provide and will take appropriate, reasonable technical and organisational steps to protect your personal information from loss, misuse, or unauthorised alteration. The information made available to Trouve Solutions concerning its clients, is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.
16. You have the right to know what personal information Trouve Solutions holds about you. If you wish to receive a copy, please send an email through the contact form on https://www.trouve solutions.com and specify the information you would like. Trouve Solutions will take all reasonable steps to confirm your identity before providing details of your personal information.
17. You have the right to request Trouve Solutions to update, correct or delete your personal information. Where Trouve Solutions cannot delete your personal information, Trouve Solutions will take all reasonable steps to make such information anonymous. You agree that Trouve Solutions may retain your personal information until you request, in writing, Trouve Solutions to delete or destroy it. This is subject to our compliance with any laws which requires that we retain/store or dispose thereof.
18. Trouve Solutions may enter into arrangements with its partners and other third-party suppliers for them to provide services to you. Those arrangements may require Trouve Solutions to disclose your personal information to them. If a third party asks Trouve Solutions for any of your personal information, we will share it with them only if: you have already given your consent for the disclosure of this information to that third party; or we have a legal or contractual duty to give the information to that third party.
19. We may collect and release Personally Identifiable Information and/or non-personally identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with the laws of the Republic of South Africa, international law or respond to a court order, subpoena, or search warrant or equivalent.
20. Trouve Solutions also reserves the right to disclose Personally Identifiable Information and/or non-personally-identifiable information that Trouve Solutions believes, in good faith, is appropriate or necessary to enforce our Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Trouve Solutions Site or our servers, and to protect the rights, property, or personal safety of Trouve Solutions, our users or others.
21. You may, of course, decline to submit Personally Identifiable Information through the Trouve Solutions Site or The Trouve Solutions Service, in which case Trouve Solutions may not be able to provide certain services to you. If you do not agree with our Privacy Policy or Terms of Service, please discontinue use of the Trouve Solutions Service; your continued usage of the Trouve Solutions Service will signify your assent to and acceptance of our Privacy Policy and Terms of Service.
22. If we want to share your personal information for any other reason, we will do so only with your permission.
23. Please note that if you refuse to accept cookies from this Site you might not be able to access portions of our site.
24. To protect your privacy and security, we take reasonable steps to verify your identity before granting you access to the Trouve Solutions Service. Please contact Trouve Solutions via email or available web forms with any questions or comments about this Privacy Policy, your personal information, your consent, or your opt-in or opt-out choices.
25. Trouve Solutions uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Trouve Solutions and you do so at your own risk. Using unsecured Wi-Fi or other unprotected networks to submit messages through the Trouve Solutions Service is never recommended. Once we receive your transmission of information, Trouve Solutions makes commercially reasonable efforts to ensure the security of our systems.
26. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If Trouve Solutions learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Trouve Solutions may post a notice on the Trouve Solutions Site or through the Trouve Solutions Service if a security breach occurs.
27. The Trouve Solutions Site and Service are hosted in the Republic of South Africa and are intended for and directed to users in the Republic of South Africa. If you are a user accessing the Trouve Solutions Site and Service from the United States, European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from the laws of the Republic of South Africa, please be advised that through your continued use of the Trouve Solutions Site and Service, which are governed by South African law, this Privacy Policy, and our Terms of Service, you are transferring your personal information to the Republic of South Africa and you expressly consent to that transfer and consent to be governed by South African law for these purposes.
28. If Trouve Solutions is acquired by or merged with a third-party entity, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganisation, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights we may not be able to control how your personal information is treated, transferred, or used.
29. Trouve Solutions may amend this privacy statement at any time, and we recommend that you familiarise yourself with this privacy statement regularly. The most updated version of this privacy statement will govern the respective rights and obligations between you and Trouve Solutions each time that you access and use the Site.
30. If you believe that Trouve Solutions has used your personal information contrary to this Privacy Statement, you must first attempt to resolve any concerns with Trouve Solutions. If you are not satisfied after this process, you have the right to lodge a complaint with the Information Regulator, under the Protection of Personal Information Act.
    The contact details are:
    The Information Regulator (South Africa)
    Postal Address: 33 Hoofd Street
    Forum III, 3rd Floor Braampark
    P.O Box 31533, Braamfontein, Johannesburg, 2017
    Telephone Number: +27 (0) 10 023 5207
    Fax Number: (011) 403-0668
    Complaints email: complaints.IR@justice.gov.za
    General enquiries email: inforeg@justice.gov.za 

Non-Personally Identifiable Information Collected by Trouve Solutions

Trouve Solutions may also automatically collect (through cookies, described below, and other methods) and store aggregate or anonymous information about user contact with and use of the Site. Examples of this type of information include demographic information, the type of internet browser you are using, the type of computer operating system application software and peripherals you are using, the domain name of the web site from which you linked to our Site and your browsing habits on and usage of the Site.

Non-Personally identifiable information may also include personally identifiable information that has been aggregated so that no one individual is specifically identifiable (such as, how many users in a particular city access the Site).

How We Use Your Personally Identifiable Information

Trouve Solutions will only use your personally identifiable information as described in this policy.

Trouve Solutions may use the personally identifiable information we collect to contact you about our products and services or those of or other third parties from time to time. Except for the parties described below, we do not sell or share your personally identifiable information with third parties without your consent. We may share your personally identifiable information with companies that are affiliates of Trouve Solutions, technical consultants and other third parties who make our Site available, enhance its functionality, or provide associated services (but only for the purpose of providing such services to Trouve Solutions).

Information obtained in connection with the Site may be intermingled with and used by us in conjunction with information obtained through sources other than the Site, including both offline and online sources.

We reserve the right to transfer any information to our successors in business and purchasers of Site assets or a particular division or line of business.

We also reserve the right to access and/or disclose any information as required by courts or administrative agencies and to the extent necessary to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation, the Site rules or policies, or the rights of third parties or to investigate any suspected conduct which Trouve Solutions deems improper.

How We Use Your Non-Personally Identifiable Information

We may share non-personally identifiable information with third parties for any number of reasons, including advertising, promotional and/or other purposes.

Cookies

We may use cookies and similar technologies to collect non-personally identifiable information from you and to customise your use of the Site. A cookie is a small data file that certain websites write to your hard drive when you visit them. We may also use web bugs, clear gifs and similar technologies that collect data similar to that collected by a cookie.

A cookie file can contain several types of information, including a user ID that the site uses to track the pages you have visited.

Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time. (Note: you may need to consult the help area of your browser application for instructions.) If you choose to disable cookies or refuse to accept a cookie, you may not be able to utilise all features of the Site.

Links

Our Site may contain links to web sites maintained by third parties.

Trouve Solutions is not responsible for the privacy practices of such sites. You should carefully read their own privacy policies before providing any information to such websites.

Images

Images used on the Trouve Solutions website are the property of the person credited with the image.

Some images are sources from free stock image sites and Trouve Solutions also sources images from these websites for client content i.e. Pixabay, StockSnap, Unsplash, Pexels, Canva, Burst, Barn Images.

Opt-Out Procedures

You have the option to opt-out of receiving information from Trouve Solutions. This opt out messaging will appear at the bottom of every promotional email that is sent out to you by Trouve Solutions in relation to this Site. Trouve Solutions also gives you the option to remove your information from its database of active users. If you no longer wish to take advantage of this Site or to receive any form of direct contact from Trouve Solutions, whether it is email, discounts, newsletters, or other promotional offers or materials, or wish us to delete your personally identifiable information from our database of active users, please send us a request with the subject line “Privacy-Urgent”, and email: sales@trouvesolutions.com

However, Trouve Solutions is not responsible for removing information from third party lists or databases of any kind if we have shared your information with such third parties as permitted by this policy.

Please note that, notwithstanding the fact that we may have removed your information from our list of active users, we reserve the right to keep any information submitted or collected for business reasons, such as archiving data.

Reviewing or changing your information

To ensure that the information we maintain is accurate, Trouve Solutions gives users the option to change or modify their information previously provided. If you would like to change your information currently in our database, please contact us.

Trouve Solutions is not responsible for updating information contained in third party lists or databases.

Security

We are committed to taking reasonable and responsible steps to ensure the security of your information.

To prevent unauthorised access, maintain data accuracy, and ensure the appropriate use of information, we have put into place physical, electronic, and managerial procedures to help safeguard and secure the information we collect online.

However, due to the inherent open nature of the Internet, and subject to the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, we shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Trouve Solutions makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error free.

Protection for Children

This Site is not intended for users under the age of 18, and we have no intention of collecting personally identifiable information from children (i.e., individuals under the age of 18). If a parent or guardian learns that a child has provided us with personally identifiable information, that child’s parent or guardian should contact us and send a request marked “Privacy – Urgent” if they would like the information submitted by the child deleted from our database. We will use all reasonable efforts to delete such information from our database.

Agreements in terms of Section 21 of the Electronic Communications and Transactions Act

No information or data on this website is an offer, but merely an invitation to do business. Merely sending a data message to this website shall conclude no agreements or its owners, valid agreements are only concluded as detail above. Data messages, such as e-mail, are only deemed to have been received by us once reply to and such a reply does not include an autoreply.

The Republic of South Africa (Applicable by Governing Law)

This website is hosted, controlled, and operated from the Republic of South Africa (“RSA”), and thus the South African Law governs the use or inability to use this Site and these terms and conditions.

By using the Site, you freely and specifically give us your consent to export your personally identifiable information to RSA and to store and use it in RSA as specified in this policy.

Your Consent

We may amend our privacy policy at any time and will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances we may disclose it. However, if we plan to materially change the way in which we use or disclose your personally identifiable information, we will provide you with prior notice and a chance to opt-out of such differing uses.

Notification of changes

If we decide at any time to change our Privacy Policy, we will post those changes on our Site so you are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.

Contacting Us

If you have any questions about this privacy policy, the practices of this Site, or your dealings with this Site, you can contact us:

+27 11 568 3073

sales@trouvesolutions.com

Effective Date

This privacy policy was last updated on 6 December 2021.